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Getting to grips with any new software platform can be overwhelming – let alone an email marketing platform! At mmunic, we go the extra mile to make sure you’ve always got a friendly, helpful team ready to call upon for help wherever you need it.
We don’t use bots, ticket systems, or force you to trawl forums in the hope that someone has had a similar to issue to you. Instead, we focus on delivering personalised support and onboarding services to help you get the most from your email marketing investment.
Getting to grips with any new software platform can be overwhelming – let alone an email marketing platform! At mmunic, we go the extra mile to make sure you’ve always got a friendly, helpful team ready to call upon for help wherever you need it.
We don’t use bots, ticket systems, or force you to trawl forums in the hope that someone has had a similar to issue to you. Instead, we focus on delivering personalised support and onboarding services to help you get the most from your email marketing investment.
We know that using new software can be incredibly frustrating at times – sometimes even if you’re an experienced user! We also know that waiting in a ticket queue, not being able to pick up the phone, or trying to search a set of help files doesn’t often make the situation easier.
That’s why, when you just a little extra support or a quick chat with ‘someone in the know’, you’ll always be able to pick up the phone or drop an email to your account manager or any other member of our team.
For that extra peace of mind, we aim to respond to all support emails within one hour, and we’ll happily give you a walkthrough of how to resolve your problem through screen share if needed.
We know that using new software can be incredibly frustrating at times – sometimes even if you’re an experienced user! We also know that waiting in a ticket queue, not being able to pick up the phone, or trying to search a set of help files doesn’t often make the situation easier.
That’s why, when you just a little extra support or a quick chat with ‘someone in the know’, you’ll always be able to pick up the phone or drop an email to your account manager or any other member of our team.
For that extra peace of mind, we aim to respond to all support emails within one hour, and we’ll happily give you a walkthrough of how to resolve your problem through screen share if needed.
Whether you’re looking to take advantage of mmunicMail’s API or integration features, or if you’ve come across the rare event that something doesn’t seem to be working quite right in the system, fear not, technical support is always available.
We offer extended documentation for all technical features of mmunicMail, backed up by direct answers from our developers where required. You’ll never be stuck relying on forums or community boards for answers again. When it comes to mmunicMail, ‘priority support’ is delivered as standard support.
Whether you’re looking to take advantage of mmunicMail’s API or integration features, or if you’ve come across the rare event that something doesn’t seem to be working quite right in the system, fear not, technical support is always available.
We offer extended documentation for all technical features of mmunicMail, backed up by direct answers from our developers where required. You’ll never be stuck relying on forums or community boards for answers again. When it comes to mmunicMail, ‘priority support’ is delivered as standard support.
We offer all mmunicMail DIY customers free remote training upon sign-up at a time to suit you. Using top of the range online screensharing software, we’ll walk you and up to 3 of your other colleagues through mmunicMail, giving you the lowdown on each of the key areas that you need.
What do we cover? How about:
We don’t stop there, either! Once you’ve had your remote training, we’ll also help you out with your first big campaign send, making sure you get the full mmunicMail experience with confidence.
We offer all mmunicMail DIY customers free remote training upon sign-up at a time to suit you. Using top of the range online screensharing software, we’ll walk you and up to 3 of your other colleagues through mmunicMail, giving you the lowdown on each of the key areas that you need.
What do we cover? How about:
We don’t stop there, either! Once you’ve had your remote training, we’ll also help you out with your first big campaign send, making sure you get the full mmunicMail experience with confidence.
mmunicMail has a a whole suite of email marketing features and tools to help you build your brand and boost your engagement – far more than can be covered in one session!
If you or your team need any extra remote training to make the most of mmunicMail’s advanced features, just get in touch! We also offer basic training to all new starters in your team.
Just let us know if you need a walkthrough of topics such as:
As an additional service, we can also offer onsite training at your offices if your prefer. Just contact your account manager or our studio to request a quote.
mmunicMail has a a whole suite of email marketing features and tools to help you build your brand and boost your engagement – far more than can be covered in one session!
If you or your team need any extra remote training to make the most of mmunicMail’s advanced features, just get in touch! We also offer basic training to all new starters in your team.
Just let us know if you need a walkthrough of topics such as:
As an additional service, we can also offer onsite training at your offices if your prefer. Just contact your account manager or our studio to request a quote.
Managed Email Marketing Services
We’ve all been in that position where we know what we want to achieve, but with all the support in the world, it’s still easier to call the specialists in.
From email design to campaign analytics, list management to integrations, our Managed Email Marketing Services give you full access to our team to help you get even more from mmunicMail.
Better yet, all mmunicMail customers can access any of our Managed Services at a discounted rate, giving you the power to turbo-charge your email marketing without busting your budget.
Your audience's inboxes are crowded places. We make sure your emails stand out every time.
We boost how well your campaigns perform with smarter sending, such as automation and split testing.
We'll make sure your emails can navigate the plethora of inbox types to look and perform 100%.
Get a personalised, 45-minute walkthrough of mmunicMail from the comfort of your own desk, at a time to suit you.
You can log a new support request using the form here, or by getting in touch with us using any of the contact methods below.
Our team is on hand and ready to help between 9am and 5pm (UK time), Mon-Fri, and we’ll aim to get back to you within an hour.
